Your HVAC system provides the essential services of keeping your home comfortable, drives indoor air quality and consumes nearly half of your energy budget. That’s quite a list of responsibilities, and so is the one you face when you need to call an HVAC contractor for service, repairs or a new installation. Use these tips to make the best call when you need it.

Legally Licensed and Insured

Your HVAC system is a substantial investment. The company you hire for service, repair or installation should be legally licensed and insured to pull permits, conduct work and be held financially responsible for work-related injuries and/or accidents to property.

Ultimately, according to the Peachtree City Building Department, the homeowner bears full responsibility to ensure the contractor is licensed and insured and has pulled the proper permits. Ask prospective contractors for their license and insurance credentials.

Customer Service

You expect to be treated courteously and respectfully on the phone and in person. That’s a characteristic of good customer service. When it comes to your HVAC system, expect no less than exceptional customer service. After all, HVAC services aren’t your regular purchase or business transaction. It’s going to affect your comfort, pocketbook and IAQ for years.

Check with the Better Business Bureau (BBB) to see how prospective HVAC contractors measure up. The BBB’s role is to receive and track customer complaints and accolades, and follow up with the customer and contractor to see how the complaints were resolved.

Written Estimates

Sooner or later, even well-maintained HVAC systems will need to be repaired or replaced. Don’t jump at your first estimate. Get a few written estimates, and make sure they’re detailed, easy to understand and free. Companies that offer free estimates only if work is performed are using a strong-arm and unethical tactics to secure your business.

Personalized Maintenance Agreements

The key to maximizing HVAC efficiency and service lifespan is preventive maintenance. Look for an HVAC contractor that tailors a maintenance agreement to your home’s systems and needs.

To speak with a reputable HVAC contractor near your Peachtree City home, just contact Powers Heating & Air!

Our goal is to help educate our customers in Peachtree City, Georgia and surrounding areas about energy and home comfort issues (specific to HVAC systems). For more information about other HVAC topics, download our free Home Comfort Guide or call us at 770-487-2040.

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